Introduction
Welcome to Car.UG, Uganda's marketplace for used cars, new and Japan-used car imports, car rentals, and a URA vehicle import tax calculator. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information when you use our website, whether as a buyer, renter, vendor, or visitor.
Information We Collect
We may collect and process the following information:
- Account information, including your name, email address, password, and Google account details if you sign in with Google
- Technical data including IP address, browser type and version, time zone setting, operating system, and platform
- Usage data including how you browse, search, and filter car, dealer, and rental listings
- Vehicle and tax details you input for tax calculations or invoice generation
- Vendor and dealer profile information, including business name, location, contact details, phone/WhatsApp number, and listing content, if you register as a Vendor
- Reviews and ratings you submit about a dealer, vendor, or rental company
- Communications you send us, for example through the support page or WhatsApp
How We Use Your Information
We use your information to:
- Provide and maintain the tax calculator, car and rental marketplace, vendor directory, and invoice tools
- Create and manage your account, including sign-in via Google
- Display vendor profiles, listings, and reviews to other users
- Generate tax and sale invoice documents you request
- Improve and optimize our website and analyze usage patterns and trends
- Detect and prevent fraudulent listings, fake reviews, or abuse of the service
- Respond to support requests and, where you've agreed, send service-related communications
What We Don't Do
We do not process or store payment card details for vehicle purchases or rentals — those payments happen directly between you and the Vendor, off-platform. We do not sell your personal data to third parties.
Information Shared Publicly or With Vendors
Vendor business details (name, location, phone, WhatsApp, listings) are public by design, since the directory exists to connect you with dealers and rental companies. If you sign in to view a Vendor's contact details or contact a Vendor directly, the Vendor may receive your name and the details you choose to share with them. Reviews you submit are shown publicly alongside your display name.
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
We use cookies and similar technologies to keep you signed in and improve your experience on our website. You can control cookies through your browser settings. Disabling cookies may affect some features of our service.
Third-Party Services
We use Google for account sign-in, which processes data under its own privacy policy. Our website may also include links to Vendor websites, social media pages, or other third-party services. We are not responsible for the privacy practices or content of these third-party sites.
Data Retention
We retain account, listing, and invoice data for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You have the right to:
- Access your personal data
- Request correction of your personal data
- Request deletion of your personal data, including a vendor profile or listing
- Object to processing of your personal data
- Request restriction of processing your personal data
To exercise any of these rights, contact us using the details below.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.
Contact Us
If you have any questions about this privacy policy or our practices, please contact us at support@car.ug.